Bottle operates 24/7

You have 3 ways by which to contact our support team.

PHONE SUPPORT: 1300 88 74 74 (Local Call Rate - Australia Wide)

AFTER HOURS LIVE CHAT: Chat to our support live from our website. Click here now.

24/7 EMAIL SUPPORT: Send an email to help@bottle.com.au

PHONE SUPPORT HOURS: 9AM to 6PM, MON through FRI (AEST)

For non-critical requests consider using email for contacting us as your primary method of communication. Receiving correspondence via email provides our Customer Service Team with a clear written request detailing your question or problem, assisting our team to fully research your reply and to provide it to you within a reasonably expected timeframe.

Domain & Hosting Support: help@bottle.com.au
All Sales Enquiries: sales@bottle.com.au

IMPORTANT: Please include your domain, username, password (when applicable) and a
clear explanation regarding the nature of your support enquiry to ensure timely responses.
Our staff must verify all contacts before they can make changes or forward private information.
Failing to provide a username & password for existing members may result in delays.

Refund Policy

	If an application for a domain is not accepted we will refund your credit card in full.
	If an application for a domain is cancelled according to the cancellation policy, we will refund your credit card in full.

Cancellation Policy

Domain & Hosting cancellations must be made in writing within 48-hours of submitting the order and MUST include the member DOMAIN NAME, USERNAME, & PASSWORD

If the domain is immediately registered with another registrar on the same day using the
same eligibility criteria, or if any of the other REGISTRANT WARRANTIES made at the time of
registration or renewal are breached, a refund may be withheld.

For more information please read the Registrant Warranties Policy (2005-03)
http://auda.org.au/policies/auda-2005-03/

We will refund your credit card in full only under these circumstances.

Registration Confirmations

A registration confirmation email will be sent to the listed email contact once the order has been successfully completed.

Lost your username or password?

See our FAQ for instructions on how to retrieve your account details. Click Here

Need your domain password?

See our FAQ for instructions on how to retrieve your account details. Click Here

Email Customer Service Team

Domain and Hosting Support: help@bottle.com.au
Sales Enquiries: sales@bottle.com.au

Contact Details

Complaints

To lodge a complaint against Bottle Domains, or one of our registrants please
refer to the Complaints section of Bottle Domains.

Privacy Policy

Click here to read our Privacy Policy